Customer Service & Support

Customer Service & Support

Last updated: 11 October 2025

At Every Day Scents, your satisfaction is our top priority.
Whether you need help with an order, delivery, or product recommendation, our dedicated support team is always here to assist you.

1. How to Contact Us

We’re always happy to help with questions about your order, shipping, or returns.

📧 Email: support@everydayscents.com
📞 Phone: +44 7946 634929
📍 Address: 22 Road, Bath, BA1 1QF, United Kingdom

Our customer service hours are:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

If you contact us outside of these hours, we’ll get back to you within 24 business hours.

2. Order Assistance

Once your order is placed, you’ll receive a confirmation email.
When your parcel ships, we’ll send a dispatch notification with a tracking link.

If you haven’t received an update within 3 business days, please check your spam folder or contact us directly.

You can also log in to your customer account on our website to view:

  • Order status

  • Tracking details

  • Order history and invoices

3. Shipping & Delivery

We deliver across the UK, EU, and selected international destinations.
Orders are typically processed within 1–3 business days and delivered within:

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • Worldwide: 10–21 business days

Please refer to our Shipping Policy for full delivery details and costs.

4. Returns & Refunds

We want you to love your fragrance, but if something isn’t right, we make returns easy.

  • You can return unused, unopened products within 30 days of delivery.

  • Email support@everydayscents.com with your order number and reason for return.

  • We’ll review your request and send simple instructions to complete the process.

Please see our Refund Policy for all details and eligibility requirements.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Take clear photos of the packaging and product.

  2. Email them to support@everydayscents.com within 7 calendar days of receiving the parcel.

  3. Our team will review and send a replacement or refund immediately after verification.

We handle every case with care to ensure a smooth resolution.

6. Product Authenticity Guarantee

We only sell 100% genuine designer fragrances sourced from authorised UK and EU distributors.
Every item passes a quality inspection before dispatch.
We do not sell imitation or counterfeit products — ever.

If you ever have concerns about authenticity, please contact our team. We’ll verify your purchase immediately.

7. Secure Payments

Your payment security is important to us.
We use encrypted checkout technology and trusted partners such as:

  • Shopify Payments

  • PayPal

  • Major debit/credit cards

All transactions are processed through secure, PCI-compliant gateways.
We never store your full payment details on our servers.

8. Common Questions

Q: How can I track my order?
A: You’ll receive a tracking email once your parcel ships. If you don’t see it, please check your spam folder or contact us.

Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, contact us immediately. Once it’s dispatched, you can request a return after delivery.

Q: Do you ship internationally?
A: Yes! We ship to most countries. International delivery times vary depending on customs.

Q: Are your perfumes authentic?
A: Absolutely — 100% authentic, original designer fragrances only.

9. Feedback & Suggestions

We love hearing from our customers.
If you have ideas, product suggestions, or feedback on your experience, email us anytime — your input helps us grow and improve.

10. Our Promise

At Every Day Scents, we believe buying fragrances should be enjoyable, easy, and risk-free.
We’re here to make sure you get what you love — with honesty, transparency, and care at every step.

Every Day Scents
22 Road, Bath, BA1 1QF
United Kingdom
📞 +44 7946 634929
📧 support@everydayscents.com
🌐 https://everydayscents.com