Track My Order

Track My Order

Last updated: 11 October 2025

Want to know where your order is?
Use the form below to check your order status and delivery progress.

1. Track Your Order

Simply enter the email address you used at checkout and your order number (e.g. #1234) in the field below to view the latest tracking updates.

🕓 Please allow up to 24 hours after dispatch for your tracking information to become active.

2. How Tracking Works

Once your order ships, you’ll receive an email confirmation containing your tracking number and courier link.
You can click that link anytime to view real-time updates, including:

  • When your parcel was shipped

  • Estimated delivery date

  • Current courier location (in transit, out for delivery, delivered)

If you haven’t received a tracking email, please check your spam or promotions folder.

3. Typical Delivery Timeframes

Destination Delivery Time Carrier Example
United Kingdom 2–5 business days Royal Mail, DPD, DHL
Europe 5–10 business days DPD, DHL
Rest of World 10–21 business days DHL, UPS, FedEx

⏰ Delivery times are estimates and may vary during holidays or peak periods.

4. Didn’t Receive Your Tracking Number?

If you haven’t received tracking details within 3 business days of placing your order:

  1. Double-check your spam/junk folder.

  2. Confirm that you entered the correct email address at checkout.

  3. If still missing, contact us directly — we’ll resend your tracking link right away.

5. Missing or Delayed Orders

If your tracking hasn’t updated for more than 7 business days, or if your order appears stuck in transit:

  • Contact the courier directly with your tracking number for the fastest update.

  • You can also email us at support@everydayscents.com, and we’ll contact the courier on your behalf.

We guarantee a replacement or refund if your parcel is confirmed lost by the carrier.

6. Damaged or Incorrect Deliveries

If your package arrives damaged or you received the wrong product, please contact us within 7 calendar days of delivery.
Include your order number and clear photos of the item and packaging — we’ll resolve it quickly.

7. Need Further Help?

Our support team is always here to assist you with your delivery questions.

📧 Email: support@everydayscents.com
📞 Phone: +44 7946 634929
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)
📍 Address: 22 Road, Bath, BA1 1QF, United Kingdom