Welcome to our FAQ page. We’ve answered the most common questions about shopping with Everyday Scents — from delivery times to product authenticity. If you can’t find what you’re looking for, please contact us anytime at support@everydayscents.com.
1. About Every Day Scents
Q: Who are you? A: We’re an independent UK-based retailer offering designer fragrances for men and women. All our products are sourced from authorised and verified suppliers within the UK and EU.
Q: Are your products authentic? A: Yes — every fragrance we sell is original and undergoes quality control before dispatch. We do not sell imitations, copies, or “inspired by” scents.
Q: Do you have a physical store? A: No, we operate exclusively online from our office at 22 Road, Bath, BA1 1QF, United Kingdom.
2. Orders & Payments
Q: How can I place an order? A: Simply add your chosen products to your cart and proceed to checkout. We accept major debit/credit cards, PayPal, and Shopify Payments.
Q: Is my payment secure? A: Absolutely. Our checkout is SSL-encrypted, and all transactions are processed through trusted, PCI-compliant partners. We never store your full payment details.
Q: Can I change or cancel my order? A: If your order hasn’t shipped yet, email support@everydayscents.com immediately. Once it’s dispatched, you can request a return after receiving it.
Q: Do you offer gift wrapping or gift receipts? A: Currently, we don’t offer gift wrapping, but all items arrive neatly packed and ready for gifting.
3. Shipping & Delivery
Q: How long will my order take to arrive? A:
UK: 2–5 business days
Europe: 5–10 business days
Rest of World: 10–21 business days All orders are processed within 1–3 business days.
Q: How much is shipping? A: Shipping costs are calculated at checkout based on weight and destination. We offer standard and express delivery options.
Q: Can I track my order? A: Yes! Once your parcel ships, you’ll receive a tracking link by email. Please allow up to 24 hours for updates to appear.
Q: Do you deliver internationally? A: Yes we ship to most countries worldwide. Customs fees or import duties may apply and are the buyer’s responsibility.
4. Returns & Refunds
Q: What is your return policy? A: You can return unopened, unused products within 30 days of delivery. The product must be in original packaging with all seals intact.
Q: Who pays for return shipping? A: If the return is due to our error (wrong or damaged item), we cover return shipping. For change-of-mind returns, the buyer covers the postage.
Q: How long does a refund take? A: Refunds are processed within 10 business days after we receive and inspect your return. Depending on your bank, it may take 3–5 days to appear in your account.
Q: How do I start a return? A: Email support@everydayscents.com with your order number and reason for return. We’ll respond within 24 hours with instructions.
5. Product Information
Q: Why do some perfume bottles or boxes look different from what I’ve seen in stores? A: Manufacturers occasionally update packaging designs. We only sell authentic products, but packaging may vary slightly by batch or season.
Q: Do you sell tester bottles? A: No we only sell sealed retail bottles, never testers or open units.
Q: How can I store my perfumes correctly? A: Keep perfumes away from direct sunlight, heat, and humidity to maintain quality and longevity.
6. Promotions & Discounts
Q: Do you offer discount codes? A: Yes we regularly run seasonal promotions. Sign up for our newsletter or follow us on Instagram and Facebook to stay updated.
Q: Can I use more than one discount code? A: No, only one discount code can be used per order unless stated otherwise.
Q: Do you have student or loyalty discounts? A: Not yet, but we’re working on a loyalty program for frequent shoppers.
7. Customer Service
Q: How can I reach your customer support? A: 📧 Email: support@everydayscents.com 🕒 Hours: Monday–Friday 9:00 AM – 6:00 PM, Saturday 10:00 AM – 4:00 PM
We aim to respond within 24 business hours.
Q: What if I receive a damaged or incorrect item? A: Please contact us within 7 days of receiving your parcel and include photos of the issue. We’ll arrange a replacement or refund right away.
8. Privacy & Security
Q: How do you protect my personal information? A: We use SSL encryption and comply with UK GDPR. For full details, please see our Privacy Policy.
Q: Do you share my information with anyone? A: Never for marketing. We only share data with trusted service providers (like couriers and payment processors) to fulfil your order securely.
9. Miscellaneous
Q: Where are your perfumes shipped from? A: All orders are shipped directly from our UK fulfilment centre in Bath, United Kingdom.
Q: Do you sell to businesses or wholesalers? A: Currently, we only sell to end consumers, but wholesale partnerships may be available upon request please email us.
Q: What happens if my parcel is lost in transit? A: If your parcel doesn’t arrive within the expected timeframe, contact us. We’ll liaise with the courier and, if confirmed lost, issue a replacement or refund.
10. Still Need Help?
If your question isn’t listed here, please contact us directly. We’re always happy to help and aim to make your experience with Every Day Scents simple, secure, and enjoyable.
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