Privacy Policy

Privacy Policy

Last updated: 11 October 2025

At Everyday Scents, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit everydayscents.com or make a purchase from us.


1. Information We Collect

We collect the following types of information:

  • Personal details: name, billing and shipping address, phone number, and email address.

  • Order information: products purchased, payment method, and transaction details.

  • Device data: IP address, browser type, operating system, and browsing behavior on our site.

  • Communication data: emails, messages, or feedback you send to us.

We collect this data when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us for support

  • Browse our website (via cookies and analytics tools)


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or account

  • Send marketing and promotional messages (only if you opt in)

  • Improve our website, services, and user experience

  • Prevent fraudulent transactions and enhance security

  • Comply with legal and tax obligations


3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity: to fulfil your order and provide customer support.

  • Legitimate interests: to improve services and protect against fraud.

  • Consent: for marketing communications and non-essential cookies.

  • Legal obligation: for record keeping and compliance with tax or regulatory requirements.

You can withdraw your consent for marketing at any time by clicking “unsubscribe” in our emails or contacting support@everydayscents.com.


4. Sharing Your Information

We only share data with trusted partners who help operate our business, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (PayPal, Stripe, Shopify Payments)

  • Shipping carriers (Royal Mail, DPD, DHL)

  • Analytics and advertising services (Google, Meta)

All partners are required to keep your information secure and use it only for the purpose of providing their service.

We will never sell or rent your personal information.


5. Cookies and Tracking

We use cookies to:

  • Keep your shopping cart active

  • Understand how visitors use our site

  • Improve performance and marketing relevance

You can manage or disable cookies in your browser settings.
Blocking cookies may limit certain website features.


6. Data Retention

We retain personal information only as long as necessary for the purposes listed above:

  • Orders and transaction data: 7 years (for tax and legal compliance)

  • Customer accounts: until deleted or inactive for 2 years

  • Marketing data: until you unsubscribe or withdraw consent

  • Support messages: up to 12 months after resolution

After these periods, data is securely deleted or anonymised.


7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent for marketing

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@everydayscents.com.


8. Data Security

We use SSL encryption, secure payment gateways, and limited staff access to protect your information.
While we take all reasonable precautions, no online transmission is completely secure, and we cannot guarantee absolute protection.


9. International Transfers

Your information may be transferred outside the UK (e.g., Shopify’s servers in the U.S. or Canada).
We ensure such transfers comply with UK GDPR using appropriate safeguards such as Standard Contractual Clauses.


10. Children’s Privacy

Our services are not directed at individuals under 16 years of age, and we do not knowingly collect data from minors.
If we discover we have collected data from a child, we will delete it immediately.


11. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted here with a new “Last updated” date.
If material changes are made, we will notify customers by email or a banner notice.


12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Everyday Scents
22 High Street, Bath, BA1 1QF
United Kingdom
📞 +44 7946 634929
📧 support@everydayscents.com
🌐 https://everydayscents.com